"At some point in their careers, all managers face a frustrating and seemingly insurmountable challenge -- the highly intelligent, highly skilled direct report who is failing when he should be excelling...More than any other trait, emotional intelligence is the one variable that can transform a mediocre employee into an exceptional one. Managers now have a new and demanding role."
"Business leaders and outstanding performers are not defined by their IQs or even their job skills, but by their “emotional intelligence”: a set of competencies that distinguishes how people manage feelings, interact, and communicate. Analyses done by dozens of experts in 500 corporations, government agencies, and nonprofit organizations worldwide conclude that emotional intelligence is the barometer of excellence on virtually any job."
"Emotional Intelligence 2.0 is a book with a single purpose—increasing your EQ...Emotional Intelligence 2.0 delivers a step-by-step program for increasing your EQ via four, core EQ skills that enable you to achieve your fullest potential:
3) Social Awareness
4) Relationship Management"
"People are not disturbed by things; they are disturbed by their view of things" Epictetus AD 55 - 135
Emotional intelligence (EI) refers to the ability to perceive, control, and evaluate emotions. Some researchers suggest that emotional intelligence can be learned and strengthened, while others claim it is an inborn characteristic. EI has been defined as, "the subset of social intelligence that involves the ability to monitor one's own and others' feelings and emotions, to discriminate among them and to use this information to guide one's thinking and actions."
Over the last decade and a half there has been a steady stream of new insights that further illuminate the dynamics of emotional intelligence. In this eBook, Daniel Goleman explains what we now know about the brain basis of emotional intelligence, in clear and simple terms.
"Everyone knows that high IQ is no guarantee of success, happiness, or virtue, but until Emotional Intelligence, we could only guess why. Daniel Goleman's brilliant report from the frontiers of psychology and neuroscience offers startling new insight into our "two minds"—the rational and the emotional—and how they together shape our destiny."
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"Good relationships and coping strategies are the key to our success in every area of human activity, from the initial bonding between parent and child to the ability of a manager to bring out the best in his or her employees."
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