Emotion Understood

√ In Business to Business relationships
√ Client/Customer relationships

√ In Co-Worker Friendships
√ In Public & Community relationships

75 percent of careers are derailed for reasons related to emotional competencies, including inability to handle interpersonal problems; unsatisfactory team leadership during times of difficulty or conflict; or inability to adapt to change or elicit trust.  -Center for Creative Leadership

When dealing with people, remember you are not dealing with creatures of logic, but with creatures of emotion. -Dale Carnegie                 

The greatest ability in business is to get along with others and influence their actions. -John Hancock

In a high-IQ job pool, soft skills like discipline, drive, and empathy mark those who emerge as outstanding. -Daniel Goleman

Experience is not what happens to you--it's how you interpret what happens to you. -Aldous Huxley

Running a marathon with a backpack is tough and may hinder you from winning the race. Don't let the baggage from your past--heavy with fear, guilt, and anger--slow you down.  -Maddy Malhotra

Emotional intelligence is the ability to sense, understand, and effectively apply the power and acumen of emotions as a source of human energy, information, connection, and influence.  -Robert K. Cooper, PhD

We define emotional intelligence as the subset of social intelligence that involves the ability to monitor one's own and others' feelings and emotions, to discriminate among them and to use this information to guide one's thinking and actions. -Salovey and Mayer

If we lack emotional intelligence, whenever stress rises the human brain switches to autopilot and has an inherent tendency to do more of the same, only harder.  Which, more often than not, is precisely the wrong approach in today's world.-Robert K. Cooper

Never react emotionally to criticism. Analyze yourself to determine whether it is justified. If it is, correct yourself. Otherwise, go on about your business. -Norman Vincent Peale

When you listen with empathy to another person, you give that person psychological air. -Stephen R. Covey

If we can't laugh at ourselves, do we have the right to laugh at others? -C.H. Hamel

In my 35 years in business, I have always trusted my emotions. I have always believed that by touching emotion you get the best people to work with you, the best clients to inspire you, the best partners and most devoted customers.  -Kevin Roberts

One way to boost our willpower and focus is to manage our distractions instead of letting them manage us. -Daniel Coleman

“Comparing the three domains, I found that for jobs of all kinds, emotional competencies were twice as prevalent among distinguishing competencies as were technical skills and purely cognitive abilities combined. In general the higher a position in an organization, the more EI mattered: for individuals in leadership positions, 85 percent of their competencies were in the EI domain.”  — Daniel Goleman

“Emotional competence is the single most important personal quality that each of us must develop and access to experience a breakthrough.  Only through managing our emotions can we access our intellect and our technical competence. An emotionally competent person performs better under pressure.”  –Dave Lennick, Executive VP, American Express Financial Advisers

“I think in the coming decade we will see well-conducted research demonstrating that emotional skills and competencies predict positive outcomes at home with one’s family, in school, and at work. The real challenge is to show that emotional intelligence matters over-and-above psychological constructs that have been measured for decades like personality and IQ. I believe that emotional intelligence holds this promise.” — Peter Salovey

“In a study of skills that distinguish star performers in every field from entry-level jobs to executive positions, the single most important factor was not IQ, advanced degrees, or technical experience, it was EQ.  Of the competencies required for excellence in performance in the job studies, 67% were emotional competencies.” — Daniel Goleman

“In the last decade or so, science has discovered a tremendous amount about the role emotions play in our lives.  Researchers have found that even more than IQ, your emotional awareness and abilities to handle feelings will determine our success and happiness in all walks of life, including family relationships.”  — John Gottman

“People in good moods are better at inductive reasoning and creative problem solving.” — Salovey, Mayer, Goldman, Turvey, and Palfai

“Realize that now, in this moment of time, you are creating. You are creating your next moment based on what you are feeling and thinking. That is what’s real.” — Doc Children

“Substance abusers’ key deficits turned out to be problem solving, social responsibility, and stress tolerance. Spousal abusers primarily lacked empathy and had poor impulse control and an inflated self-regard.”  — US Air Force

“The sign of an intelligent people is their ability to control emotions by the application of reason.” — Marya Mannes

“Women, on average, tend to be more aware of their emotions, show more empathy, and are more adept interpersonally. Men on the other hand, are more self-confident and optimistic, adapt more easily, and handle stress better.”  — Daniel Goleman

“The greatest ability in business is to get along with others and influence their actions.” — John Hancock

Business EQ