√ In Business to Business relationships
√ Client/Customer relationships
√ In Co-Worker Friendships
√ In Public & Community relationships
“Emotional competence is the single most important personal quality that each of us must develop and access to experience a breakthrough. Only through managing our emotions can we access our intellect and our technical competence. An emotionally competent person performs better under pressure.” –Dave Lennick, Executive VP, American Express Financial Advisers
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Need to negotiate with an anxious vender?
Handle a frustrated customer?
Put up with a jealous co-worker?
Build trust in a Cautious public?
(Public & Community relationships)